Frequently Asked Questions (FAQ)

🔁 Exchanges

I want you to be happy with your purchase! If you need a different size or something isn’t quite right, exchanges are available under these conditions:

• Item must be unworn, unused, with tags, and in original packaging.
• You’ll need your receipt or proof of purchase.
• Email info@kingcashapparel.shop to start an exchange. Once approved, you’ll receive a prepaid return label and instructions.
• Important: Contact me before sending anything—unapproved returns can’t be accepted.

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🚨 Damages & Issues

If your order arrives damaged, defective, or you received the wrong item, email info@kingcashapparel.shop right away. I’ll sort it out ASAP—promise.

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❌ Exceptions / Non-Returnable Items

I’m unable to accept returns or exchanges on:

• Sale items
• Gift cards

If you’re unsure before ordering, just reach out—I’m here to help.

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💸 Refunds

Refunds are only issued if your item is damaged, defective, or incorrect.

• Once I receive and inspect your return, I’ll confirm if your refund is approved.
• Approved refunds go back to your original payment method. Allow a few days for your bank or card issuer to process it.

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🚚 Shipping & Delivery

Production time: 2–5 business days (made-to-order)
Standard shipping: 5–8 business days (U.S.)
Tracking info is emailed as soon as your order ships.

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🌎 International Shipping

Not yet—stay tuned! We’re working on it.

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📦 Lost Packages

If tracking says delivered but you don’t have it, please:

1. Double-check your address and ask neighbors.
2. Contact your local post office.

I’ll help where I can, but once delivery is confirmed I’m not responsible for theft or misplacement.

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🧼 Care Instructions

Wash inside-out in cold water on gentle. Hang dry or tumble low. No bleach. Keep your gear fresh and long-lasting.

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📸 Tag & Share

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